Shipping policy
Shipping Policy
Order Processing
All orders are packed and shipped directly by our team.
Please allow 3–5 business days for your order to be processed before shipment. Business days are Monday through Friday and do not include weekends or federal holidays.
During product launches, sales, holidays, or periods of high order volume, processing may take longer. Processing time is separate from the shipping carrier’s estimated transit time.
Shipping and Delivery
Shipping costs and available delivery options are calculated and displayed at checkout.
Once your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email with tracking information. Tracking information may take up to 48 hours to update after the carrier receives the package.
Delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed. BELIEV3RS is not responsible for delays caused by shipping carriers, weather, service interruptions, holidays, or other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us at info@believ3rs.com as soon as possible if you need to update your shipping information. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
BELIEV3RS is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost, Stolen, or Missing Packages
Once an order has been transferred to the shipping carrier, BELIEV3RS is not responsible for packages marked as delivered that are lost, missing, or stolen.
If your tracking information shows that your package was delivered but you have not received it, please:
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Check around the delivery location.
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Ask household members, neighbors, or building staff.
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Contact the shipping carrier directly.
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Allow up to two additional business days, as some packages may be marked as delivered before arrival.
You may also contact us at info@believ3rs.com, and we will assist where reasonably possible. However, replacements or refunds are not guaranteed and will be reviewed on a case-by-case basis.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, contact us promptly at info@believ3rs.com. Include your order number, a description of the issue, and clear photographs of the product and shipping packaging.
Claims will be reviewed on a case-by-case basis.
Returned or Refused Packages
Packages returned to us because of an incorrect address, unsuccessful delivery attempt, refusal, or failure to collect the package may be subject to additional shipping charges.
Original shipping fees are nonrefundable. Any reshipment must be approved and paid for by the customer unless the return was caused by an error on our part.
International Orders
International customers are responsible for any customs duties, taxes, tariffs, brokerage fees, or import charges imposed by the destination country.
These charges are not included in the product price or shipping cost paid at checkout. International delivery times may be affected by customs processing and local carrier delays.
Contact
For questions about your order or shipment, contact us at: